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Refund Policy

Last Updated: July 30, 2025

At Ditatube, we strive for your complete satisfaction. If you're not happy with your purchase, we’re here to help.

Refund Policy

Eligibility

✅ Refundable Items: Unworn, unwashed, and undamaged items with original tags and packaging.
❌ Non-Refundable Items: Sale items, underwear, swimwear (for hygiene reasons), and accessories unless defective.

Timeframe

How to Request a Refund

  1. Email us at service@ditatube.com with:

    • Your order number

    • Photos of the item(s) (if defective/damaged)

    • Reason for return

  2. Once approved, we’ll provide a return shipping label (if applicable) and instructions.


Exchange Policy

Do You Offer Exchanges?

Yes! If you’d like a different size, color, or style, we offer one free exchange per order (within 14 days of delivery).

How to Exchange an Item

  1. Email us at service@ditatube.com with:

    • Your order number

    • The item(s) you wish to exchange

    • Your preferred replacement

  2. Once approved, we’ll guide you through the return process.

  3. Important: Exchanges are subject to stock availability. If your desired item is out of stock, we’ll offer a refund instead.


Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery at service@ditatube.com.

  2. Include clear photos/videos of the issue and your order number.

  3. We’ll either:

    • Send a free replacement (if available), or

    • Issue a full refund (including return shipping costs).


Important Notes

Questions?
Reach out at service@ditatube.com—we’re happy to assist!

Ditatube is committed to making your shopping experience effortless and enjoyable. ✨

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